A couple of years ago, Lew Moorman from Rackspace, told me about Posterous, a new blogging platform that was being hosted by his company. I’d periodically check his blog and liked the look and feel of it. I was still using TypePad, contemplating moving to WordPress, but was still on the fence.
I made the switch to Posterous and love it.
On Friday, I started noticing that my primary site – alanweinkrantz.com was not working properly.
I checked the Posterous blog, and they addressed the realities that there was a DOS – Denial of Service attack happening and between reading their blog and following the customer support team on twitter, I was able to keep up with their fight against the evil doers who were trying to show some swagger by bringing Posterous, and my site to a grinding halt.
Be it phone service, email, or a computer failure, the tendency is to get mad and blame the company that provides you with the #fail.
In this case, I was thrilled to watch my platform provider be open about what was going on, provide instructions on how to re-direct my site, and stay up during the process.
Well, the attacks continued. And the dirty bastards who attacked my Posterous folks in one place, found them in another, and went after them yet again. (please forgive me, I don’t know how this stuff really works…. I am just imagining that it’s sort of like playing hide and go seek.)
Throughout the weekend the attacks continued.
I followed the instructions and changed my re-direct instructions to Network Solutions who host my domain names, several times. Along the way – remember, I am not a techie nerd, I screwed up my email that is hosted at AT&T. Between my pal, Vid Luther who was attending Word Camp and my other consultant, Moses Gomez, and the nice folks at AT&T and Network solutions, I got my email back as well. (Actually, it was sort of nice not to be able to have email for two days:) )
All this to say is a big kudos to the folks at Posterous.
You were down, but not out and I loved the way you used great tech support, a bit of humor, and friendly English to explain just what happened. If you have anything to do with customer service, there’s a lot you can learn from how they handled this issue over the weekend.
The irony in all of this is that the bad guys actually did the Posterous team a favor.
They stepped up, and outshone the dumb shits who tried to bring down my blogging platform.
Posterous 1. Bad Guys 0.