Our client, SecureLogix Corporation is now shipping version 5.1 of its award-winning ETM (Enterprise Telephony Management) System. Version 5.1 features improvements to the ETM System’s call accounting and reporting application, along with other general system enhancements.
Version 5.1 introduces a new web-based interface for the Usage Manager, the ETM System’s native Call Detail Reporting (CDR) application. ETM System CDR reports can now be viewed and scheduled to run from a standard web browser, providing distributed, departmental-level access to call traffic data and billing information without the need for additional dedicated ETM System clients.
Additional capability was added to support the use of advanced third-party reporting applications. Organizations that want maximum report customization flexibility can use Crystal Reports by Business Objects to manage their ETM System call data and design CDR reports and dashboards tailored to their specific needs.
What is really cool about this release is that SecureLogix is delivering unified CDR reporting across multi-vendor, hybrid (mixed TDM and VoIP) voice environments that inegrates their CDR package with a full range of software modules that help secure and manage an enterprise telecom network.
These additional applications include a voice firewall, a telephony intrusion prevention system, a performance management and QoS monitoring application, and a policy-based call recording engine. These are real-time, enterprise-wide capabilities that work across any network mix of VoIP or TDM vendor systems.