Our client, Alsbridge recently held its Outsourcing Leadership Provider Forum held in Dallas where
representatives of the leading outsourcing providers offered up their concerns over margin pressures, offshore strategies and the need for innovation.
The event included a collaborative session following the Alsbridge proprietary Sourcing
Alignment Session (TM) methodology and will result in a new report to be available later this month. Participants included ACS, Accenture, IBM, Capgemini, Cognizant, EDS, ExcellerateHRO, EXL Service, Getronics, HCL, Hewlett-Packard, Infosys, Luxoft, Perot Systems, T-Systems, Virtusa and Wipro.
During the collaborative sessions, the providers said they hear talk about innovation yet the sourcing process and priorities seem to favor decisions based on cost/price and risk mitigation. The buyers push the providers towards commoditization or level playing field approaches that inhibit or prevent innovation. Service levels and performance expectations are not focused enough on business results. Clients often lack C-level attention essential for engagement and innovation, and the client governance approaches are frequently "wrong-sized" or misaligned by either retaining too many micro- managers concerned about activity rather than results, or by not adequately leading client internal change management and priorities.
Read the news release here in its entirety.
photo by Alan Weinkrantz (c) 2007 All Rights Reserved.