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En Route to Austin to See Mercom’s Bob Jagendorf

Today I am en route to Austin to meet with Mercom co-founder, VP Sales, and my good college buddy, Bob Jagendorf.  Mercom has been a client for five years.

Bob is in Austin for the Call Center and Demo Conference, where we will be promoting the recently announced MIQ (Mercom Interaction Quality) browser-based call evaluation and quality monitoring system which advances the correlation of quality and productivity metrics in the contact center.


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