Last summer I spend several hours at the Apple Store in Chicago on North Michigan Avenue (translation: retail shopping nirvana). As always in my travels around the U.S., I stopped in the store again for some technical questions and to sit in on a seminar on iDVD.
Michael Vix, was the Genius who helped me today. He was great to work with and very patient. There was also someone named Alice who got my signed in and let me delay my assigned help time in order to sit in on a class.
While I was in the store, my daughter, Lauren found me on iChat and we wound up having a real time converation through the Skype like feature. Lots of fun!