I told the other user in an email that while I am not against doing it, I have to be responsible in what I do and how I report.
I advised him to get the service installed and give it a day or two before he starts sending me his comments. I’m making no promises though- and it was never my intent to create a user group.
In all fairness to AT&T, I see being a trail user as a privilige and with that privilage, I have to act responsibly.
What if there is a technical glitch? Is this an AT&T issue? Is this the 2Wire Gateway? Was there a hickup in the phone line? Could it be CPS, our electrical company? I am not technically competent or expert enough to give a fair assessment. That’s why I am focused on the user experience. And- this is also an experiment in blogging and social media.
Once in a blue moon, I had a freeze up with the TimeWarner cable box as well as the old DSL modem. Once in a while, our Dell server at the office freezes. That’s just the nature of the world we now live in. I loved TimeWarner’s HD service and won’t deny that I miss enjoying HD- for now.
And remember folks, I am aiming this at the 99.999 % of the prospective customers who just want to come home from work and enjoy what could be a very cool IP video enabled world.
Photo by Alan Weinkrantz (c) 2006